Qatar Airways Office in Kigali (Rwanda)
If you plan to travel on Qatar Airways from Kigali, Rwanda, and you need assistance in booking a plane ticket or you have already taken your flight and you encountered problems before or during the trip such as flight delay, cancellation without notice, denied boarding due to overbooking ... in such case, you must immediately contact the customer support of the Qatari airline so that its advisors can take care of your case.
Qatar Airways customer service is available to you every day. Please contact them through the channels below, making sure to inform the agent of your questions or requests.
Kigali Office Contact Information
- Address location: Alliance Tower, Ground floor, KN 30 St, Kigali, Rwanda
- Email: dqinfo@qatarairways.com.qa
- Phone Numbers: +250 252 553500 / +974 4023 0000
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Subject: Request for Assistance with “OK to Board” for My Client
Dear Qatar Airways Team,
Humble greetings from Rwanda. My name is Fabien Niyonkuru, and I am kindly reaching out to you on behalf of my client, Mr. Bashar Shofan from Syria. He already holds a valid Rwandan visa, but whenever we try to book his ticket, we are asked for an “OK to Board” approval.
We sincerely wish to request your kind guidance and assistance in resolving this matter, as Mr. Shofan is planning to travel to Rwanda in the coming week. This journey is very important for him, and it would mean a lot if we could find a solution together.
Please advise us on what steps we should take or what additional documents may be required so that his travel can be smooth. If there is any information or paperwork you need from us, we are fully committed to providing it promptly.
We deeply appreciate your understanding, support, and the professionalism with which Qatar Airways always handles such situations. Thank you very much for your kind attention, and we remain hopeful for your assistance in helping us resolve this challenge.
With respect and gratitude,
Fabien Niyonkuru
On behalf of Mr. Bashar Shofan