Qatar Airways: Attentive customer service (complaints, requests for information, …)

For information on flights for the week or to make a reservation with the Qatar Airways call center, the national carrier’s phone number is +974 4023 0000 if you are in Qatar (See the table below if you are calling from abroad). The service is available 24/7.

For all your complaints about your plane ticket, your baggage or other, or your requests for information about a reservation of a plane ticket or a seat in Economy, Business or Première class, you can call the customer relations department of the Qatari company. Your request will be processed as quickly as possible. This service is available 24 hours a day, every day of the week.

If you would like to get in touch with a Qatar Airways advisor, all you have to do is call the number for your country. The advisers are at your disposal for any request for information or assistance.

Online assistance

Do you want to know about Qatar Airways online services and how they work? The Internet service (https://www.qatarairways.com/en-qa/Privilege-Club/loginpage.html?iid=ALL14267890&resource=https://www.qatarairways.com/en-qa/help.html) takes care to provide you with all the information.

You can use the same service in the event of loss of baggage or the need for an invoice, refund or any other complaint, you can contact your airline operator by internet by going to the website.

If you want to know more about Privilege Club which is Qatar Airways’ loyalty program, then call your airline representatives and customer advisers. The service will provide you with information on Privlege Club membership and how it works.

Contact Qatar Airways customer service to inquire about transportation solutions provided to passengers with reduced mobility. Customer relations officers support people with reduced mobility while optimizing their travel conditions.

Advisors will provide you with all the information you need about this service. The rate is for a local call.

Contact your airline operator by mail

Would you rather write to Qatar Airways rather than reach them by phone? Here are the different addresses available:

To contact the customer relations department of your air carrier by mail and exchange with the advisers in writing, there is a mail address through which you can send your request or complaint to Qatar Airways: dqinfo@qatarairways.com.qa

Request for reimbursement of lost or mislaid flight ticket / baggage, by email

Missed your flight and want a refund for your plane ticket? To obtain a ticket refund and apply by mail, you must send your request to: Discover Qatar, Qatar Airways Tower 3, Airport Road P. O. Box: 22550, Doha – Qatar.

Do you have a problem with the luggage to be loaded? Do you want to know the authorized weight and the conditions for boarding Qatar Airways baggage? Address correspondence to the same address.

Qatar Airways customer service is reachable and available on social networks

Qatar Airways is also available on the social networks Facebook, Twitter, Instagram and Messenger with advisers available 24/7, where you can reach the airline in various languages: English, Arabic, Spanish, German, … just ask your question for personalized assistance. Qatar Airways is also available on Twitter every day and at all times. At the level of the Facebook social network, you have the possibility to follow information and news about the company and to interact with its staff responsible for customer relations.

Contact center number (Qatar):+974 4023 0000. Hours of Operation: 24 hours a day, 7 days a week. To call customer service from another country: see the following drop-down list for contact details for your country. You will be guided by a team of advisers who are always ready to help you and answer any questions to help you travel peacefully on board Qatari airline flights.

37 Replies to “Qatar Airways: Attentive customer service (complaints, requests for information, …)”

  1. Larissa Ford

    Involuntary changes yet refuse to refund me

    On 10/28 my flight from LAX was cancelled and I paid $300 in total for seats on that flight. On 10/29 I was rebooked, and the ticket counter told me to call the 877 number to get a refund on those seats as they could not assign them. I then paid ANOTHER $300 for the seats on the flight I was rebooked on. On 10/29 while waiting for departure I called the 877 number provided and was told I would receive a refund in 7-10 days. On 11/18 I called the 877 number as I still have not received my refund. After one hour on the phone the representative informs me there is nothing she can do, and I will not be getting a refund due to the policy of that being a nonrefundable item. Due to the fact this was an involuntary change the airline is to refund the monies paid. I’ve spent now a few hours on this as well as spoke to over 4 people all of which, but one told me I would get a refund, why am i getting the runaround?

    Desired outcome: Refund of money I paid for seats on a flight the airline cancelled, $300.

  2. IKDDEH

    I wish to lodge a complaint to the Qatar Air customer service, on a very disagreeable service meted to me and 7 others. We were billed to travel back to Nigeria from Dubai on the 5th by 23.35Hrs, we were to catch a connecting flight to Lagos after a 1hr 40 mins, lay-over in Doha, to leave by 00.40am.
    Firstly we did not leave Dubai till 00.00am, got in 50 mins later and we were told at arrival that we would have to do an 8hrs lay-over. Nothing was communicated before this nor after it. We were left to seat in the waiting lounge on very uncomfortable seats for 7 hrs. I have flown Qatar Air in the past and I must confess this goes far below their standard of delivery.

    I feel very violated by this rather shabby treatment. No apology, no prior information, no attempt to assuage our discomfort or disappointment. Sitting at the lounge waiting for time to pass, I could not help watching the large screen over and over again showing people of all races walking to and fro the screen, I could not help wondering if this was just a show put up for only those they want to treat well and not for everyone.
    This treatment is unfair, unprofessional and far below the bar of a country’s carrier expecting to host the world in a few days!
    Qatar Air, on this singular note you guys failed!

  3. Åsa Nilsson

    It’s impossible to get in touch with you, I’m a privilage member and when I’m trying to login to the chat portal it says that my e-mail is ivalid and doesn’t match. I’ve tried everything.

  4. Vijaya lakshmi

    My father (84 years) boarded from Boston (31/10/2022 – 11:30pm) to Chennai with a halt at Doha.
    The connecting flight was at 7pm and the flight landed at 5 pm. The Wheel-chair assistance arrived late to pick up my dad and eventually the flight was missed. He was only allowed to travel after 24 hours and no proper accommodation is provided. It is pathetic to note that Qatar Airways gives least importance to aged people with medical condition. Added to this, his boarding pass issued at Boston with the baggage tag (for the missed flight) was taken and re-issued a new one for the next day flight without giving the baggage tag. When approached after realizing, he was asked to wait and was told a duplicate will be given to him to claim at the destination airport (Chennai). We hold the Management responsible for this inconsiderate act. If proper decent hotel is not provided for a senior person, who travelled for more than 12 hours and who is made to stay in the airport for next 24 hours, we hold the Airlines responsible for causing this delay of picking up the wheel-chair aided passenger and thereby making him miss the flight, causing inconvenience physically and emotionally. He is now developed a trauma of travelling in airline and we hold Qatar responsible to compensate for this delay and inconvenience to a senior citizen. We hope he is taken care before his connecting flight as he needs to take his medication on time which may result in connecting health issues.

    • ASIM Gill

      Regarding the ticket
      I have changed my ticket and the customer center changes my ticket in april to 23 november. Today on the 13 november i get information the ticket is canceled because it have passed more en 12 months. When I changed my ticket there was no such information and the ticket was changed with out any information of the cancelation. Why is the ticket canceled just 10 days before my travel .

  5. john squire

    It was nov 11 th 2021 when we had to cancel because covid documents did not arrive. We were told it would take about a month to receive a refund on our qatar bookings. Eleven months later no refund at first i was asked for the full number of the debit card (closed account) and Ulster bank told me it could not be supplied. Then Qatar airways (bangkok office) said no problem just give us your thailand bank account details and we will send the money to said account. Then they changed their minds and implied that i had lied when i told them that Ulster Bank had ignored several requests for the number of my Ulster bank debit card. Qatar airways said there was no reasonable excuse not to be supplied with the full number of my debit card. Hence I continually sent e mails and made phone calls to Ulster Bank asking them to either release the number of my debit card or write a letter to Qatar airways telling them that said number cannot be released. Most people at Ulster bank ignored my request but eventually a customer service lady at limerick branch did supply said letter
    Now Qatar airways do not have an excuse not to give a refund hence they just ignore my e mails and hang up when i phone

    • Jocelyn Kee Seok Choo

      I wish to commend the following staff of Qatar Airways for their outstanding service on my recent trip to Edinburgh – from 17th October to 25th October.
      17 Oct 22 – KLIA to DOHA on 0955
      We were the last to check in. The officer Mr. Syed Zakwan and Ms. Adila were there to help us check in at the same time, even though our group comprises two business and three economy classes. Mr. Syed even walked us all the way to the waiting bus and accompanied us until we reached Gate C24. They were so helpful and courteous.
      During the above flight, a passenger had a heart attack and could not be resuscitated.
      An emergency landing was made at Bangalore for two hours. By the time we reached DOHA our next flight to Heathrow has left.
      Accommodations were provided for us and they rescheduled our next flight.
      The two in business class were to fly from DOHA to Heathrow to Edinburgh whereas the three in economy class were to fly from DOHA to Edinburgh. I pleaded for the five of us to travel on the same flight. After an hour or so, they managed to arrange for us to fly on the same flight, flight 0055, on 18 Oct. I believe that was a great afford on their part. I want to say a big thank you to Chrisna and Indra at the counter at DOHA Airport.
      On 24th Oct, we check in at Edinburgh Airport to fly back to Malaysia on flight 1345. A Qatar staff by the name of Mr. Mohamed was there to make sure that our check-in went smoothly.
      Even though there were so many things that happened on this trip, not forgetting having luggage missing on flight 0835 from London to Edinburgh by British Airways on 18th Oct, your friendliness and assistance made a lot of difference.
      Thank you Qatar Airlines. You are the best and keep it up!

  6. TENDAI EDWIN CHAKANYA

    I was booked to travel from Gaborone to Ercan transiting through Johannesburg, Doha and Istanbul departing on the 27th of September 2022.
    When l was about to depart from Doha to Istanbul SAW, the agents at the boarding gate advised that there was something wrong with my boarding pass.
    The next thing, I was advised to follow the agents to the office and I was told to wait outside whilst they tried to sort out the issue.
    After about 30 minutes I went to seek clarity and was advised that there was a flag with immigration in Northern Cyprus to check my documents and they had emailed immigration awaiting response. This was after I had successfully passed passport control as a returning second year student with paid up fees. I had a transit visa for Turkey and valid Covid-19 test results. I had all the necessary documentation and proof in my possession.
    I had already had an 8 hour layover and was made to sit by their desk for over 4 hours with no update.
    Upon checking with the Qatar agents for the second time, I was advised that the flights were full from Istanbul to Ercan and I had buy another ticket for the Istanbul to Ercan sector as they could only assist with issuing the Doha to Istanbul sector only.
    I advised them that I didn’t have any money to purchase another ticket as I had already purchased a ticket up to my final destination. They stated that it wasn’t their fault and neither was it my fault and they just couldn’t help. I failed to understand their stance, given that I had the travel and immigration documents and had checked in well on time, only to miss my flight due to the actions of Qatar agents in Doha.
    I declined their proposal of issuing a ticket for only up to Istanbul, instead of to my final destination of Ercan as it didn’t make send for me to be stuck in another country with no flights.
    I was made to sit for over 10hours with no feedback, I had to continuously check with them but my efforts were in vain. I received no practical assistance to get me to Ercan.
    My agent was trying to get me onto flights and managed several times, but Qatar refuse to reissue the ticket sighting that they couldn’t get a fare.
    My agent asked for a waiver to reissue the ticket but Qatar refused saying that they do not issue waivers at the airport.
    I was stuck with no help at all from Qatar and they said they couldn’t offer accommodation, all they offered me were vouchers for a meal.
    I literally had been at the airport for almost 24 hours , fatigued, stressed with no assistance at all.
    My agent, eventually managed to reissue my ticket at a penalty because we were not getting any headway with Qatar and they were looking at the time and and the inconvenience caused and the negative impact it was having on me.
    I am very disappointed with the lack of assistance and care from Qatar bearing in mind that i was a foreign student in a foreign country and they literally offered me no assistance.
    I dont understand how this issue was my fault as the airline made it seem like so as they were not offering me any assistance.
    Knowing very well that the flights were full the Qatar stuff were trying to dump me in Istanbul to become some other countrys problem.
    How could they offer to book me a flight into another country with no onward flight to my final destination. I had no money for accommodation or to purchase another ticket, what was I supposed to do once I got to Istanbul?
    In light of the above I am hereby seeking compensation for the inconvenience and psychological distress that I suffered at the hands of Qatar agents in Doha.

    Regards
    Tendai Edwin Chakanya

  7. jaya roseline

    want to know visa on arrival rules & regulations , the guest need to be there 24 hrs before travel for covid checkup is that so please reply

  8. SHRIHARI DHARMADHIKARI

    Dear Support Team,
    Qatar Aairways

    This has reference to Insurance claim against my Travel Insurance policy 12-9910-0001623116-00,
    Customer ID : PI23213873, due to baggage delay during my International travel from 10/09/22 (0455 hrs IST) to 10/09/22 ( 1640 hrs Miami, Florida ‎(UTC-4)‎, my baggae got delayed by Qatar Airways.

    The details of the travel are as bellow.

    Flight Nos : QR4773 and QR777
    Travel time : 10/09/22 (0455 hrs IST) to 10/09/22 ( 1640 hrs Miami, Florida ‎(UTC-4)
    Baggage no : GUZJVH
    Expected baggage receipt time & location : 10/09/22 – 1640 hrs at Miami,
    Actual baggage received time & location : 13/09/2022 – 1330 hrs at CLO Airport
    File reference number for Delay in Baggage : MIA2771933 / DHARMADHIKARI
    Delay in Baggage – 3 days
    Expedite number : 2157813917
    Expedite File : MIAQR16234

    Travel Insurance company is asking for following documents.
    Request to provide the same at the earliest.
    PIR report (Property Irregularity Report) (to be obtained from the airline authorities).
    Baggage delivery receipt or Airlines communication mentioning delay and delivery time of baggage.

  9. Santosh Kumar Chintha

    Hi Qatar Airways Customer Service/Baggage Claim Team,

    Hyderabad Airport Baggage Claim; QATAR Airways –
    CHINTHA / SANTOSH KUMAR; HAQIBA FILE REF # HYD2758523;
    Ticket # 1577763400316; TAG # QR299677;
    QR0500 – 3rd Sept-2022; Black (Jeep) Luggage – Excess Weight – 32 KG (70 lbs.)
    BAG Tag # 0 157 299677
    Flight Numbers – Sept 2nd – PHL to DOH >>> QR 0728;
    Sept 3rd – DOH to HYD >>> QR 0500

    My baggage was not found when I arrived from PHL>>DOH>>>HYD on Sept 4th. I filled a baggage claim on the same day in HYD airport. After repeated follow up, finally they found a similar baggage in PHL and asked me to confirm the items found in the baggage after scanning. Its been 7 days, I confirmed that its my baggage. I was told that mistakenly it was sent to American Airlines Headquarters.

    I am calling HYD Qatar Team every day and they are saying that they have sent quite a few follow up emails to the respective departments to send the found baggage in PHL to HYD, but they are not getting any response.

    Its taking lot of my time and energy to follow up on this via phone, emails. My baggage also have some prescribed medication for elderly people and quite a lot household items; Its impacting me financially and my plans visiting HYD.

    I kindly request you to do the needful to deliver my luggage to home asap.

    Thanks,
    Santosh

  10. Suvin Gudapudi

    SUBject: Missed luggage because of JetBlue/Etihad Reroute from Boston to Hyderabad

    Respected Sir/Madam,

    With due respect, I would like to state that my name is Suvin Gudapudi and I reside at 70 Trotter rd, Weymouth 02190 & On 08/22/2022 (Date), We (me, my wife, and my 6year old daughter) flew from Boston to Hyderabad through Qatar Airways through flight#’s EY100 & EY274.

    I am writing this letter to you in order to let you know that all our baggage has been missed and we are left without our clothes, Home keys, Baby medicines, and gifts. My luggage was checked in at Boston airport at 5:31(PM) on 8/22/2022(Date) for Jetblue flight# B6 521 which was later delayed and eventually flight ticket has been canceled by Etihad and Etihad has rebooked us through QATAR and at QATAR check-in gate (at Boston airport) check-in attendant told us that QATAR is in the position of our bags and upon arrival at the Hyderabad airport my luggage was not seen and was told that Qatar has filed a complaint that my baggage is missing.

    For the above-said missed baggage, I made a Property Irregularity Report (PIR) at the destination airport (which is Hyderabad). As per the Airline Policy, My HAQIBA FILE REF#’s are HYD2736762, HYD2736763, and HYD2736764 and I request you to kindly contact the Etihad support facility in JFK in NY and get my bags to me.

    I had an Airtag in one of my bags which showed the location all our 6 bags are located at ETIHAD STORAGE FACILITY JFK NY

    I expect to get my bags ASAP to Hyderabad.

    In case of queries, you may contact me at suveenkumar@gmail.com

    Thanking you,
    Suvin kumar
    Suveenkumar@gmail.com

  11. Athalage Bandula

    Flight was from Colombo->Doha->London-> Austin Texas
    On 08/19/22. I still not received one of my daughter’s luggage
    Your assistance is appreciated.
    Thanks

  12. Sadie TIerney

    My husband and I flew from Dublin to Perth via Doha with Qatar Airways on 8th August 2022 and returned to Dublin on 28th/29th August. It was our first time to fly with Qatar and we went Business Class. I am sending this email to compliment all the staff on all four flights. They were so kind, thoughtful, caring and helpful in all aspects. I want to mention on the Georgina on the Dublin – Doha flight QR 18 (8th Aug) who looked after me in seat 4E and to Sofia on the Perth – Doha flight QR 901 (28th Aug) when I was in 11F. They were wonderful. On flight GR 17 Doha to Dublin (29th Aug). The leader of the team whose name I have forgotten was so kind that, when I was just settling to sleep, he placed the blanket over me. I apologise for not having the names of the other flight attendants on the flight QR 17 Seat 1E and flight QR900 Seat 7F but all were wonderful. My husband also had great praise for the flight attendants looking after him in seats 4F, 11E, 7E and 1F.
    Our daughter and family are living in Perth and we travel at least once a year and sometimes twice. We have made a conscious decision that from now on we will be travelling with Qatar Airlines Business Class.
    Regards from very happy customers.
    Sadie and John Tierney

  13. Suvin Gudapudi

    SUBject: Missed luggage because of JetBlue/Etihad Reroute from Boston to Hyderabad

    Respected Sir/Madam,

    With due respect, I would like to state that my name is Suvin Gudapudi and I reside at 70 Trotter rd, Weymouth 02190 & On 08/22/2022 (Date), We (me, my wife, and my 6year old daughter) flew from Boston to Hyderabad through Qatar Airways through flight#’s EY100 & EY274.

    I am writing this letter to you in order to let you know that all our baggage has been missed and we are left without our clothes, Home keys, Baby medicines, and gifts. My luggage was checked in at Boston airport at 5:31(PM) on 8/22/2022(Date) for Jetblue flight# B6 521 which was later delayed and eventually flight ticket has been canceled by Etihad and Etihad has rebooked us through QATAR and at QATAR check-in gate (at Boston airport) check-in attendant told us that QATAR is in the position of our bags and upon arrival at the Hyderabad airport my luggage was not seen and was told that Qatar has filed a complaint that my baggage is missing.

    For the above-said missed baggage, I made a Property Irregularity Report (PIR) at the destination airport (which is Hyderabad). As per the Airline Policy, My HAQIBA FILE REF#’s are HYD2736762, HYD2736763, and HYD2736764 and I request you to kindly contact the Etihad support facility in JFK in NY and get my bags to me.

    I had an Airtag in one of my bags which showed the location all our 6 bags are located at ETIHAD STORAGE FACILITY JFK NY

    I expect to get my bags ASAP to Hyderabad.

    In case of queries, you may contact me at suveenkumar@gmail.com

    Thanking you,
    Suvin kumar
    Suveenkumar@gmail.com

    • Nilofer

      My Daughter Bags were not loaded in her connecting flight.
      Been writing to them and sending message via WhatApp we don’t get any reply.
      how did you contact them?

  14. MARK MC AMIS

    qatar airways customer care
    On August 25, 2022, a booking was made on Qatar air for a one way e- ticket from Yerevan EVN to Doha
    to Seattle SEA by LIUDMILA MC AMIS, economy class, PNR = RK3JSM. Receipt # 157-9018938263. We assumed that the additional checked baggage was to cover the cost of our pet cat. A cameo Persian male, weight 5 kilos and a light plastic “pet taxi.” On further investigation we found that animal cargo hold pets are separate bookings with a $200-$300 fee.
    Also a covid consent form, and …..what is a tax invoice? This is a family pet not for sale ever!
    If I have to pay the fee above, where can I pay it online easily?
    Should I just email a photo and info data on our cat to your customer care website? Just to notify you
    of his intended travel to USA?
    Hope to hear from you ASAP on this matter.
    Mark D, McAmis, husband -US citizen 09/02/2022

  15. Faith

    I aⅼways spent my half an hour to read tһis weblog’s
    posts daily along with a mug of coffee.

    Feel free to surf to my website :: marquis

  16. Ismael cruz

    I had 3 cancellations after my initial booking and its now 2.3 yrs and you have yet refunded and or provided another ticket called 17 times and no answer 7 tickets were escallated. And no reference was provided.

  17. Mohammad Reza Ronizi

    I booked two roundtrip tickets from Qatar airways from Miami Florida to Shiraz Iran, with the connection flight from Miami Florida to JFK New York, to Doha Qatar then to Shiraz Iran on June 14, 2022
    my plane from Miami to JFK was delayed about one hour and a half, and as result, I lost my flight from JFK to Doha. upon my arrival at JFK they booked us another flight to Doha with almost 14 hours of connecting flight wait time. and when we requested accommodations while we were waiting, they refused any accommodation! Then upon our arrival at Doha Qatar, our connecting flight wait time was almost twenty hours. I went to the customer service assistance desk at the transfer section and asked for hotel and food accommodations, the supervisor by the name of Ikhtiyor simply refused any assistance and when i objected, he told us to sue the Qatar airline! For almost 20 hours at Doha airport, I and my daughter were subject to freezing temperature with absolutely no accommodations, not even a blanket!
    we both catch a severe cold and spend almost ten days in bed at our final destination to recover! Upon our arrival at Shiraz airport, our luggage was lost till six days later we arrived at the airport to pick up some items that were missing! as a result, we suffered tremendous emotional and physical pain with extra financial loss.
    I would like to file this complaint and demand financial compensation for our suffering and financial loss that we endured by Qatar Airlines’ dis-service!

  18. Zeina Guoin

    I lost a baggage 25 days ago on my way to Beirut. Customer service is null so disappointing till now no one replied to my emails or update me. It’s like a scam

    • Lesley

      Having used Qatar previously and been very pleased with the service, we have booked again.
      This time we will be spending quite a few hours in Doha Airport in transit, both on our way to Europe and again on return .
      We have tried and tried to book the lounge facility but the website doesn’t permit.
      Time running out, we leave in a week.
      Very disappointed.

  19. ruby matthews

    I brought a ticket about 2 yrs ago to the Philippines. The flight was cancelled. I was ask if I wanted a refund or another ticket. I
    booked another ticket. Then that flight was cancelled. When asked again I said forget it. They said they would refund me and have not done so.

    I have tried many times to get in touch but it would not go thru. Please look into it. Last ticket was RHV3RR mmembership 540883185.

  20. AHMAD FOUAD KARIME

    I wish to commend the following Flight Attendants for their outstanding professional services provided to me during my Flight on Flight No QR 1423 dated 4th July, 2022 from Doha to Accra.
    They are :
    ASMITA,
    MLADEN,
    KANYARATH,
    EIGHTI
    ASAD
    KUUNGWA,
    RANZAN
    SRIJANA
    With their professional services, they have been able to lure me to fly frequently with Qater Airways.

  21. Sunil Kumar.K

    Dear Sir/Madam
    TASK #3840209.Kindly look into this which is pending from last one and a half year for the refund of Ms.Nalini Jain inspite of several mails there is still no refund nor any confirmation on the same.
    Please have this issue sorted out immediately.Details below-
    Nalini/Jain Ms.
    Another Request # 3861798 Mina malik had replied

    Still There is no refund-# 3861657 /3840209

    • Mohanbhai Patel

      I travel 8th July USA to. Ahmedabad come 10 th July early morning 2:25am I booked while Cher.I need this guy name. My and my wife both. His behavior is no good hi both want $50.00 I discussed with him at last he taking $10, $10 than he dropped inside at building. He said we no go out side
      Please send me both name
      Thank you

  22. Balaji Gunasekaran

    Dear Sir / Madam,

    This mail is in with reference to the subjected ” Case Reference:  CAS-1988387-S0L7W4 ) CRM:0001000603872 submitted by Mr. Chandrasekar Napa via twitter ( One of the 6 Passengers from my family along with enclosed and below listed Passengers ( Names provided ) who got inconveniences and affected due to Qatar Airways negligence starting from Chennai International Airport.

    45 A – Sathya Kala Katna Gunasekaran

    45 B – Chandrasekar Napa

    45 C – Akshith Chandrasekar

    45 D – Lakshmi Pammi Chenchraamaiah

    45 E – Sailatha Katna Gunasekaran

    45 F – Chenchuraamaiah Pammi

    They were scheduled to travel from Chennai International Airport to Chicago International Airport dated 20th June 2022 ( Flight take off timing – 3 am from Chennai ).. But due to some issues, Qatar Airways flight got delayed around +/- 3 Hours and when the Passengers requested for next day flight from Chennai International airport to Qatar / Chicago. Qatar airways representatives from Chennai informed and committed that already a message was conveyed to Qatar airways ( Doha International ) about the delay from Chennai airport to Doha and subsequently Flight from Doha International to Chicago was also delayed. Based on the conformations from Chennai authorities, Passengers boarded their flight.

    To the surprise of almost 100 Passengers from Chennai, when they arrived at Doha International, Connecting Flight from Qatar to Chicago had already departed. When my family members along with other passengers enquired at Doha International regarding the alternative flight. They got multiple irresponsible responses from Qatar Airways team members. When Mr. Chandrasekar and his family members ( out of 6 Passengers, 3 Passengers are almost 70 Years old and one kid around 15 Years old ) approached Qatar Airways to allocate an accomodation, they mistreated them by giving again an irresponsible response saying that it cannot be allocated. You can refer to the below YELLOW highlighted which is self explanatory from ” Qatar Airways “… This is extracted from the Customer Service Commitment – Qatar Airways website mentioning that it will be provided…. Also we understood that for Kids and Senior Citizens ” A Class accommodation in Lounge” shall be mandatorily provided with good accomodation and facilities…

    But in Mr. Chandrasekar family members case… Qatar airways has failed to provide and mistreated them very badly by not providing sufficient facilities even to the senior citizens ( Please refer to one of the attachment provided where Mr. Chandrasekar has informed via twitter to Qatar airways that none of his members have even received Blankets to cover themselves which is really atrocious from Qatar airways and not acceptable for the treatment towards their passengers).

    Also when Mr. Chandrasekar enquired about the compensation for these hardships they were facing and faced with Qatar airways at Doha International Airport / Chennai International Airport respectively, they got negative and irresponsible responses from the Qatar airline staff. We now sincerely request Qatar Airways to compensate; otherwise, we will move to the next level of action once they reach Chicago.

    As explained by Mr. Chandrasekar in his twitter, as there are 3 Passengers of almost 70 Years old if any health issues or serious complications occurs, Qatar airways shall be held responsible for all their negligence to accommodate the passengers in the right ways and provide them sufficient safety and protection during these COVID crises.

    Ensure responsiveness to customer complaints
    If you are unsatisfied with any aspect of our service or product, we would like to hear from you. To lodge a written complaint, you can visit our feedback page or write to us at tell-us@qatarairways.com.qa. We acknowledge receipt of your written complaints within 48 hours. However, we will try to provide a detailed response to you within 5 working days of receipt of your written request.

    If you are a U.S. customer and are not satisfied with our response, should you wish to take it further, you may then submit a complaint or comment about our service to the U.S. Department of Transportation at http://airconsumer.dot.gov or write at their mailing address given below:

    Aviation Consumer Protection Division, C-75
    U.S. Department of Transportation
    1200 New Jersey Ave., S.E.
    Washington, D.C. 20590

    Identify services to mitigate customer inconveniences resulting from cancellations and misconnection
    We are determined to operate our flights in accordance with the schedule. However, flight disruptions including cancellation and misconnections are sometimes inevitable. We undertake the following actions to minimize the discomfort to our customers as a result of the above-mentioned unavoidable situations:

    Inform our customers in advance of any flight cancellation using the contact information provided to us at the time of reservation;
    Try to rebook the disrupted customers on our next flight or reroute them with no additional cost to the customer;
    Ensure that customers who are at the airport and affected by flight disruption are taken care of through measures including appropriate snacks/meals, accommodation and land transport;
    Keep customers well informed during disruptions.
    Thanks

    Balaji Gunasekran
    Brother In Law of Mr. Chandrasekar Napa

  23. Peter Philip Galvez

    Kindly verify our Travel Voucher 157-9011750572 & 157-9011750573 issued last July 4, 2020 for our cancelled flight to London (April 2020). I was trying to use these travel vouchers for our Zurich flight next year, but rejected because “expired” already. But based on advisory of Qatar, the vouchers are valid up to July 3, 2022.

  24. Raquel García Mulero

    INVOICE REQUEST:

    My name is Raquel and I send you this email from Netmind (Barcelone).
    The reason is because I would be grateful if you could send me the invoice corresponding to E-ticket nº 157-2397800830 / booking ref.
    WDPYHG

    I enclose the ticket so that you can view all the reservation data.

  25. M. Huss

    This is really unbelievable.!
    I am gold member and trying since over 5 months to change my old email which I don’t have access to to a new one.
    During the last 5 months have sent almost more than 1000 messages plus a scanned picture of ny passport.
    Every single day sending a new message to privilige club costumer service and they keep writing that I must send a copy of the passport and an ID card or driving licence which must be ( Issued by the goverment )
    Told them everyday and explaind that in I do not have a car like most people in Norway and don’t have a driving licence. And in Norway we do not have a national ID card like in other countries. ( They have started to issue such card in this year and you need 4 to 6 months to get an appointment and after that 3 months to get one ).
    I told them to check the norwegian police website and with Qatar Airways office in Oslo if don’t believe me.

    The funny thing during this 5 months that I have bought & booked my tickets and used my same Visa Card and same passport to travel with Qatar Airways which i have used for years now.?
    And slso use it for transactions by buying Qmiles or Duty free shop at Hamad Airport.?
    Just need to change it then will be able to link my account to my British Airways account and to get updates / offers etc.

    It is easy to change an email address when log in bank account or an authority or in any profile but impossible to change it in your profile at Qatar Airways.

  26. James P Browne

    R
    Re Travel Voucher S97JC3
    Iamconsidering travelling to Goa this November subject to Covid restrictions being lifted using our Travel Vouchers Weare hoping to book a flight Dublin to Goa Return ,departing on November2nd and returning on November 30th 2022 Please advise me on the validity of my vouchers and the currant fares
    Grateful Thanks for a prompt reply
    James

  27. Terence Buckley

    Hi,
    I would like to discuss an issue on Friday 1st April where a Manchester flight to Doha was late arriving in Doha causing our connection to Male being missed, this resulted in a 6 hour wait at Doha and a detour to Columbo airport and a 24 hour delay to our holiday destination in the Maldives, what process do you have in place to compensate for these issues and how to I begin this process

  28. Andrea Byers

    Please note that I was given an invalid email address to send important information of the death of passenger that is supposed to take a flight in a few days. Could you please provide me with a correct email address ASAP for me to forward this important information?
    Thank you,
    Andrea Byers

  29. abdullah ali alawfi

    dear Qatar airwlawfi.
    husband ays
    hope your doing great….
    I would kindly like to request to do small surprise birthday cake for my wife she will be traveling from London Heathrow on 11th mar 2022 by name of :zuwaina hamed Almammari with Qatar airways kindly consider my request as special request as this is the last thing she will be expecting on board the flight .
    your assistance is appreciated. kindly forward this request to concern department
    abdullah ali alawfi

Leave a Reply

Your email address will not be published. Required fields are marked *