Qatar Airways Office in Kigali (Rwanda)

Situated on KN 30 Street, within the Alliance Tower in Kigali, the Qatar Airways office exemplifies the airline’s commitment to delivering exceptional customer service and expert travel management in Rwanda. This office is integral in linking Rwandan travelers to Qatar Airways' expansive global network, known for its personalized and comprehensive flight reservation services.

In Kigali, the Qatar Airways team is adept at crafting travel experiences that cater to the individual needs of each customer. From arranging last-minute journeys to managing complex travel plans, the office ensures that every customer's experience is aligned with Qatar Airways' high standards of comfort and efficiency. By blending global expertise with local knowledge, the Kigali office stands out as a provider of seamless and superior travel services.

Kigali Office Contact Information

  • Address location: Alliance Tower, Ground floor, KN 30 St, Kigali, Rwanda
  • Email:
  • Phone Numbers: +250 252 553500 / +974 4023 0000

Traveler Needs and Services from Kigali office

Reservations and Ticketing Services: Providing Flexible and Varied Options
  • Last-Minute Reservations: Facilitating urgent travel plans with efficient booking services.
  • Economical Travel Options: Offering budget-friendly fares for cost-conscious travelers.
  • Miles Redemption for Ticket Purchase: Assisting passengers with booking tickets using loyalty miles.
  • Seat Selection and Reservation Management: Providing options for seat choice and managing existing bookings.
  • Reservation Modifications and Name Changes: Handling changes to passenger details and itinerary adjustments.
  • Cancellation and Refund Processes: Guiding passengers through reservation cancellations and refund procedures.
Comprehensive Baggage Policy Information: Ensuring Smooth Travel
  • Excess Baggage Guidelines: Advising on policies for excess luggage, including fees and restrictions.
  • Special Baggage Allowances: Information on traveling with baby equipment, sports gear, and other special items.
  • Prohibited Items in Baggage: Clarifying restrictions on items not allowed in checked or carry-on luggage.
  • Hand and Checked Baggage Policies: Detailing allowances and regulations for carry-on and checked baggage.
Efficient Check-in and Boarding Procedures: Streamlining Airport Experience
  • Check-in Time Limits: Informing passengers about the timing for check-in and boarding cut-off.
  • Boarding Process Guidance: Offering insights into the boarding process and procedures at the airport.
Claim and Compensation Services: Addressing Passenger Concerns
  • Flight Delays and Cancellations: Assisting with claims related to delayed or cancelled flights.
  • Overbooking Situations: Managing compensation and rebooking for overbooked flights.
  • Lost or Damaged Baggage Claims: Supporting passengers with claims for mishandled baggage.
Loyalty Program Benefits and Management: Maximizing Travel Rewards
  • Earning and Redeeming Miles: Providing information on accruing and using loyalty points.
  • Recovering Lost Miles: Assisting with the recovery and reinstatement of lost loyalty miles.

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