Qatar Airways flight overbooking: What are the rights of a passenger when there is no seat on the plane?
Overbooking is the overselling of additional seats on the plane for customers, which can lead to a collision, i.e. cancellation of the flight if there are no vacant seats. Airlines like Qatar Airways use this commercial technique to avoid empty seats if not all passengers are on the flight. Selling more seats than there actually is helps airlines keep fares attractive and also ensures stable income. Unfortunately, for passengers, such an operation often ends in a collision, preventing them from reaching their destination on time.
Airlines including Qatar Airways who have resorted to overbooking, which has led some passengers not to board the plane, are required to offer them an alternative flight as soon as possible or to reimburse the costs if they wish to cancel the flight. trip. In addition, for passengers who have agreed to board another flight to their destination, airlines must provide: drinks, accommodation and transfer from the airport to the hotel and back (it all depends on the weather). waiting for the next flight).
Passenger rights in the event of denied boarding due to overbooking
Customers of airline operators purchasing a ticket sign an agreement which obliges both parties to comply with the rules set out therein. This type of contract contains clauses which govern the rights of a passenger in the event of cancellation of boarding due to insufficient seats due to overbooking.
According to Regulation (EC) No 261/2004 of the European Parliament and of the Council of February 11, 2004, the carrier is mainly looking for volunteers who have already boarded the plane to give it up in exchange for compensation. If there are not enough volunteers and there is still an excess of tickets on the flight, the carrier will select the passengers who will not be able to use that flight. In such a situation, the transport company offers passengers seats on another plane.
Flights overbooked by Qatar Airways: your eligibility for compensation and retention of your seat
The amount of compensation depends on the distance traveled by passengers and is:
250 euros for flights up to 1,500 kilometers;
400 euros for flights over 1,500 kilometers, but not less than 3,500 kilometers;
600 euros for flights over 3,500 kilometers.
In addition, airlines should allow passengers to make two phone calls and send two emails, provide accommodation and airport transfers, if required, and provide food and drink based on the weather. waiting for their next flight.
Whatever the reason, if you are asked to get off a flight, you can politely explain why you really need that flight. Good reasons include weddings, funerals, or if you have an important job that you need, like an operation or a court case – but if your appeal is denied, you should deny that theft.
If you refuse to disembark, the captain has the right to request assistance from airport security and forcibly remove you from the plane.
Compensation must be paid by Qatar Airways to repair the damage
Surprisingly, yes. It may be immoral for airlines to sell more tickets than there are seats on the plane, but it is perfectly legal.
Airlines say overbooking is beneficial for everyone, as on average 5% of passengers do not arrive on any flight.
By selling more tickets than seats, the airline makes more money and passengers can book flights, which can technically be full and planes are more likely to fly completely, allowing airlines to keep fares low.