File a claim for any delay or loss of baggage at the airport
An airplane is a fast, comfortable and safe form of transport. Air travel is becoming more and more popular every year. However, first-time travelers often struggle to complete many formalities. Receiving luggage at the airport is one such problem.
How does the baggage arrive on the desired flight?
In the picking department, all the bags are sorted for the desired flights. This is also done in automated mode by scanning the baggage tags.
The luggage was not on the belt: what to do?
According to global statistics, around 70,000 pieces of luggage are lost every day. In addition, 97% of the bags are in the first week after their loss. If you are traveling with Qatar Airways, the airline is responsible for lost baggage, although such situations usually occur due to the fault of airport staff.
Delayed baggage: What procedure should you follow to resolve the problem?
In the event that a passenger of the airline Qatar Airways arrives at his destination without his checked baggage, the carrier assures him to do his best to find it for him.
In fact, delayed baggage is generally located within 24 hours of the flight, and can be delivered as quickly as possible, if local customs regulations allow it.
Qatar Airways notably ensures the reimbursement of the costs generated by this situation (subject to conditions: within reason).
On the other hand, if the baggage is ultimately lost, the airline company will pay its passenger compensation, in accordance with the Montreal Convention, in the States which have ratified it.
What if the luggage is lost or damaged?
Passengers’ checked baggage must be able to withstand the rigors of air travel. Therefore, each piece of luggage must be well packed, to be strong enough.
In certain situations, it sometimes happens that upon arrival, the passenger discovers that their luggage is damaged. In this case, the traveler should inform the Qatar Airways baggage services counter before leaving the arrival terminal. Otherwise, the latter will no longer be able to use the “My luggage” option to file a written complaint.
Note that this case of litigation cannot be the subject of a complaint beyond seven days after the date of receipt of the baggage concerned.
In the event that baggage is not found on arrival, the airline company undertakes to compensate its passenger for the dispute encountered.
However, if upon arrival at their destination, the passenger realizes that they have left or misplaced a personal item on board their Qatar Airways flight, in the departure hall or in the airline lounge, they should immediately notify the Qatar Airways baggage service counter at the airport, which will assist in locating it.
Note that Qatar Airways declines all responsibility for items lost in this situation.
Contact Qatar Airways Customer Service immediately by calling their customer service phone number or online to report lost or damaged baggage.
Qatar Airways has implemented a search option, which can be used by passengers. This makes it possible to find all the objects left in the cabin of the aircraft or on the premises of the airport.
However, be aware that lost passports and identity documents can be handed over to local airport authorities.
Goods not claimed by passengers are generally retained for 30 days. Beyond this limit, these items will be disposed of or donated. This may be subject to change in accordance with each applicable regulation.