Complaint from Qmiles that are not counted by Qatar Airways and its partners

If you traveled on a flight operated by Qatar Airways or with one of the partner airlines (from the oneworld alliance) and you cannot find the miles you credited for the flight, or if you forgot to provide your membership number when you check in for your flight, you can still claim unaccounted miles.

Missing Qmiles can be claimed for new Privilege Club members within 30 days of the flight and for existing members within 180 days.

To recover unaccounted miles on partner airline flights, please send a request to attaching a copy of your ticket and boarding pass.

To automatically credit miles to your account, remember to include your membership number when purchasing a ticket or checking in for a flight.

For automatic mileage crediting to the account, remember to include your membership number and attached family member numbers when purchasing a ticket or checking in for a flight.

Request for Qmiles points not counted in partner hotels

To request unrecorded Qmiles for stays at Qatar Airways partner hotels, please contact the appropriate hotel phone number:




Anantara Resort-SPA

AVANI Hotels & Resorts +66.2365.9110

Conrad Hilton

Fairmont Hotels & Resorts /

Hyatt Hotel Corporation

Kaligo +65.6568.3976


Kempinski Hotel

Langham Hospitality Group +852.2186.2388/+852.2186.2300

Marriott Bonvoy

Marriott Vacation Club /

Millenium & Copthorne Hotels

PER AQUUM Hotels & Resorts +66.2.365.9110

Raffles Hotels & Resorts

Rotana /


+1.855.355.7625 concierge@
Shangri-La +852.2197.5600/+852.2331.9103

Souq Waqif Boutique

+974.4433.6666 /
Starwood Group 800.328.6242 / +65.6733.7300

Swissotel Hotels & Resorts


Qmiles credit request not accounted for by car rental companies

Claim Qmiles not counted by car rental companies, partners of Qatar Airways? Consult the table above to find the number corresponding to your agency, and contact them immediately to report the loss of your qmiles.

Car Rental Company









+974 4499 1984

Request miles for travel partner services

To be credited with unrecorded miles for using the services of one of the Qatari company’s travel partners, please contact them and send a copy of the receipt or document confirming the transaction:

Travel and Services Partners



Abu Issa Holding


Air Miles

+ 974.444.492.10

Almotahajiba +974.446.665.82

The Bicester Village Shopping Collection Website

Dary +974.446.66.582

Famous Agents

Language Direct +41.612.71.9506

Miles Life

Ooredoo +974.44380.000

Qatar Airways Holiday

Qpost Connected +974.44069.928

Travelling Connect

ResPlus 800.663.0005

Claim missing miles during transactions with financial partners

To claim uncredited miles after transactions with Qatar Airways’ financial partners, you must contact them as soon as possible to request the allocation of your missing miles:

Financial Partners



AhliBank Oman

+968 24577177 /
Al Khaliji 44.94.0000

American Express

+974.4455.6888 /
Barwa Bank +974.4448.8745


Burgan Bank

Cathay United Bank +886.22383.1000


Commercial Bank

+974.4449.0000 /
Doha Bank +974 4445 6000


Housing Bank

HSBC Greece +30.210.696.2100


HSBC Sri Lanka

+94.4511.511 /
HSBC Taiwan +886.2661.66000


Masraf Al Rayan

Qatar Islamic Bank +974.4444.8444

Qatar International Islamic Bank

Qatar National Bank +974.4440.7777



6 Replies to “Complaint from Qmiles that are not counted by Qatar Airways and its partners”

  1. Robert

    Qatar Airlines use highly misleading advertising when saying you can claim missing miles from partner airlines. I have never been successful in this regard. Cabin service great, everything else about this airline sucks. Totally uncaring customer serve and they will do anything to refuse a request.

  2. Parmjit Singh Saund

    Dear Sir Madam

    More than two years ago a traveling to India on Qatar airways which provide the similar skyward spoilage as you do Emirates and Qatar Airlines are equal deployed the benefit of mileage
    I have noticed the last journey from Amritsar India to London my word was not added in also on the 13th 14th in the business class my awards mileage has not been added when I ask them they said to me my awarded expiry date was 03 2014
    Please add my Skype mileage and issued me the new card attachment which say I am rich/Skywoods I have the silver one I can provide you my boarding pass number for Qatar airways return flight from London
    Parmjit Singh SAUND D.O.B 22/11/1952
    Boarding number 0140 flight QR750 sixth of September reference ETKT1572317946694–2
    14th of September business class boarding number 0950 flight QR751
    Boarding pass number 9050 flight QR571 Delhi to Doha business class
    Boarding pass 0055 flight number QR329 business class all this mileage note has been added into my card please add an issue me the new card and I will wait for your reply but any further information my all the numbers are listed below or you can either email me back your cooperation will be very well appreciated wait for your reply
    Mobile 07974304300

  3. Nalini Singh-Lutchmedial

    I flew with Qatar airlines and provided my membership number but do not see the points on my account.
    Airline Booking Ref:2NZNHD
    August 21 – Houston to Doha to Perth
    August 27 – Perth to Doha to Houston

    Membership #
    BURGUNDY 588754052

  4. Muhammad Amjad Iqbal Hafiz

    I flew with Qatar airways from Karachi to Doha to Johannesburg on 14th June 2022. I did not see Qmiles added into my account My membership number in privilege is 523540964
    E ticket number is 157-3984607910
    I try to go from the web to claim but its not proceeding.
    Thank you very much for your help

  5. Andre Majdalani

    I flew with Qantas from Perth to Brisbane on June 7th (QF934) and from Brisbane to Perth on June 8th (QF945), I do not see the according miles/QPoints/Avios on my profile. My Membership number in the Privilege club is 580198302.
    Thank you very much for your help

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