Complaint from Qmiles that are not counted by Qatar Airways and its partners

If you traveled on a flight operated by Qatar Airways or with one of the partner airlines (from the oneworld alliance) and you cannot find the miles you credited for the flight, or if you forgot to provide your membership number when you check in for your flight, you can still claim unaccounted miles.

Missing Qmiles can be claimed for new Privilege Club members within 30 days of the flight and for existing members within 180 days.

To recover unaccounted miles on partner airline flights, please send a request to membersvc@qmiles.com attaching a copy of your ticket and boarding pass.

To automatically credit miles to your account, remember to include your membership number when purchasing a ticket or checking in for a flight.

For automatic mileage crediting to the account, remember to include your membership number and attached family member numbers when purchasing a ticket or checking in for a flight.

Request for Qmiles points not counted in partner hotels

To request unrecorded Qmiles for stays at Qatar Airways partner hotels, please contact the appropriate hotel phone number:

Qmiles credit request not accounted for by car rental companies

Claim Qmiles not counted by car rental companies, partners of Qatar Airways? Consult the table above to find the number corresponding to your agency, and contact them immediately to report the loss of your qmiles.

Request miles for travel partner services

To be credited with unrecorded miles for using the services of one of the Qatari company’s travel partners, please contact them and send a copy of the receipt or document confirming the transaction:

Claim missing miles during transactions with financial partners

To claim uncredited miles after transactions with Qatar Airways’ financial partners, you must contact them as soon as possible to request the allocation of your missing miles: