Complaint from Qmiles that are not counted by Qatar Airways and its partners

If you traveled on a flight operated by Qatar Airways or with one of the partner airlines (from the oneworld alliance) and you cannot find the miles you credited for the flight, or if you forgot to provide your membership number when you check in for your flight, you can still claim unaccounted miles.

Missing Qmiles can be claimed for new Privilege Club members within 30 days of the flight and for existing members within 180 days.

To recover unaccounted miles on partner airline flights, please send a request to membersvc@qmiles.com attaching a copy of your ticket and boarding pass.

To automatically credit miles to your account, remember to include your membership number when purchasing a ticket or checking in for a flight.

For automatic mileage crediting to the account, remember to include your membership number and attached family member numbers when purchasing a ticket or checking in for a flight.

Request for Qmiles points not counted in partner hotels

To request unrecorded Qmiles for stays at Qatar Airways partner hotels, please contact the appropriate hotel phone number:

Hotel

Phone/Fax

Email

Anantara Resort-SPA

+66.2365.9110 reserveanantara@anantara.com
AVANI Hotels & Resorts +66.2365.9110

reserveavani@avanihotels.com

Conrad Hilton

+65.6295.9023/+65.6733.7300 hhonors@hilton.com
Fairmont Hotels & Resorts /

frequentflyer@fairmont.com

Hyatt Hotel Corporation

/ worldofhyatt@hyatt.com
Kaligo +65.6568.3976

/

Kempinski Hotel

/ airmiles.corporate@kempinski.com
Langham Hospitality Group +852.2186.2388/+852.2186.2300

ffp@langhamhotels.com

Marriott Bonvoy

/ bonvoy.program@marriott.com
Marriott Vacation Club /

offers.me@vacationclub.com

Millenium & Copthorne Hotels

/ marketing.mea@millenniumhotels.com
PER AQUUM Hotels & Resorts +66.2.365.9110

info@peraquum.com

Raffles Hotels & Resorts

/ frequentflyer@raffles.com
Rotana /

partners.rotana@rotana.com

Rocketmiles

+1.855.355.7625 concierge@ rocketmiles.com
Shangri-La +852.2197.5600/+852.2331.9103

ffp_cro@shangri-la.com

Souq Waqif Boutique

+974.4433.6666 reservations@swbh.com / info@swbh.com
Starwood Group 800.328.6242 / +65.6733.7300

customercare@starwoodhotels.com

Swissotel Hotels & Resorts

800.328.6242

frequentflyer@swissotel.com

Qmiles credit request not accounted for by car rental companies

Claim Qmiles not counted by car rental companies, partners of Qatar Airways? Consult the table above to find the number corresponding to your agency, and contact them immediately to report the loss of your qmiles.

Car Rental Company

Phone

AVIS

+974.555.75432
Budget

800.214.6094

HERTZ

020.7026.0077
Rentalcars.com

+44.20161.208302.05862

SIXT

+974 4499 1984

Request miles for travel partner services

To be credited with unrecorded miles for using the services of one of the Qatari company’s travel partners, please contact them and send a copy of the receipt or document confirming the transaction:

Travel and Services Partners

Phone

Email

Abu Issa Holding

+974.444.777.49 customerservice@bluesalon.com

Air Miles

+ 974.444.492.10

contactqatar@airilesme.com

Almotahajiba +974.446.665.82

info@sig.com.qa

The Bicester Village Shopping Collection Website

/ traveltrade@chicoutletshopping.com
Dary +974.446.66.582

info@sig.com.qa

Famous Agents

866.326.6875 famousagents@frhi.com
Language Direct +41.612.71.9506

queries@languagedirect.net

Miles Life

+86.400.825.8077 customercare@mileslife.com
Ooredoo +974.44380.000

nojoom@Ooredoo.com.qa

Qatar Airways Holiday

+974.4496.969 holidays@qatarairways.com.qa
Qpost Connected +974.44069.928

customerservice@connected.qa

Travelling Connect

/ info@travellingconnect.com
ResPlus 800.663.0005

resplus@frhi.com

Claim missing miles during transactions with financial partners

To claim uncredited miles after transactions with Qatar Airways’ financial partners, you must contact them as soon as possible to request the allocation of your missing miles:

Financial Partners

Phone

Email

AhliBank Oman

+968 24577177 /
Al Khaliji 44.94.0000

wecare@alkhaliji.com

American Express

+974.4455.6888 /
Barwa Bank +974.4448.8745

/

Burgan Bank

+965.1804.080 info@burgan.com
Cathay United Bank +886.22383.1000

/

Commercial Bank

+974.4449.0000 /
Doha Bank +974 4445 6000

/

Housing Bank

+962.6520.0400 info@hbtf.com.jo
HSBC Greece +30.210.696.2100

/

HSBC Sri Lanka

+94.4511.511 /
HSBC Taiwan +886.2661.66000

/

Masraf Al Rayan

+974.4425.3333 customer.care@alrayan.com
Qatar Islamic Bank +974.4444.8444

info@qib.com.qa

Qatar International Islamic Bank

448.400.00 info@qiib.com.qa
Qatar National Bank +974.4440.7777

/

 

2 Replies to “Complaint from Qmiles that are not counted by Qatar Airways and its partners”

  1. Muhammad Amjad Iqbal Hafiz

    Hi
    I flew with Qatar airways from Karachi to Doha to Johannesburg on 14th June 2022. I did not see Qmiles added into my account My membership number in privilege is 523540964
    E ticket number is 157-3984607910
    I try to go from the web to claim but its not proceeding.
    Thank you very much for your help

  2. Andre Majdalani

    I flew with Qantas from Perth to Brisbane on June 7th (QF934) and from Brisbane to Perth on June 8th (QF945), I do not see the according miles/QPoints/Avios on my profile. My Membership number in the Privilege club is 580198302.
    Thank you very much for your help

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