Qatar Airways Office in Singapore

Located at 3 Church Street, in the prominent Samsung Hub building, the Qatar Airways office in Singapore epitomizes the airline's commitment to delivering top-tier customer service and proficient travel management. This office is a vital connection point for Singaporean travelers to Qatar Airways' extensive international network, known for its personalized and efficient flight reservation services.

The team in Singapore excels in crafting travel solutions that cater to a wide array of customer needs. From arranging intricate global itineraries to accommodating last-minute travel plans, the office ensures that every journey with Qatar Airways is synonymous with comfort, efficiency, and the highest service standards. Leveraging global expertise with an understanding of local travel preferences, the office in Singapore stands as a testament to Qatar Airways' promise of a superior travel experience.

Singapore Office Contact Information

  • Address location: 3 Church Street, Singapore 049483, Samsung Hub Singapore #13-01
  • Email: dqinfo@qatarairways.com.qa
  • Phone Number: +65 31579795

Traveler Needs and Services from Singapore office

  • Providing quick and efficient assistance for urgent flight bookings.
  • Handling comprehensive arrangements for group and family travel.
  • Offering a range of fares to suit various travel preferences and budgets.
  • Assisting passengers requiring special services for a comfortable journey.
  • Ensuring safe travel arrangements for unaccompanied minors.
  • Customizing services for passengers with specific health considerations.
  • Facilitating changes in flight dates and destinations upon request.
  • Updating passenger details for existing bookings as needed.
  • Assisting with the rescheduling of flights due to personal emergencies.
  • Addressing complications arising from flight delays or cancellations.
  • Helping passengers with rebooking and finding alternative travel options.
  • Advising on Qatar Airways' excess baggage rules and associated fees.
  • Handling inquiries about special or oversized baggage.
  • Clarifying details on standard baggage allowances and restrictions.
  • Streamlining the check-in process to enhance the airport experience.
  • Offering guidance on airport security and boarding procedures.
  • Providing information about airport facilities and lounge access.
  • Assisting with inquiries about flight schedules and operational timings.
  • Offering information and support related to Qatar Airways’ loyalty programs.
  • Helping travelers understand loyalty program benefits and point redemption.

One Reply to “Qatar Airways Office in Singapore”

  1. Nafia B
    Reply

    Dear Qatar Airways & Royal Air Maroc,

    My name is Nafia, your paying passenger from Singapore.
    I am writing to you to feedback on some issues and I am expecting some explanations to be provided.

    On 17th May 2024, my husband and I flew Casablanca [CMN] – Doha – Singpoare [SIN].

    BOOKING
    The flight from CMN to Doha was Royal Air Maroc which we understand which is subcontracted by Qatar
    Firstly, there are Qatar Airways flight from CMN to Doha but why were placed in Royal Air Maroc?
    There was no choice given to us while booking this round trip.
    We booked directly from Qatar website. It feels like we are ripped off for paying for Qatar but getting Royal Air Maroc which seems liked a budget airline.

    CUSTOMER SERVICE

    We encountered 3 bad service during 1 trip.

    1. During check in, we had 2 luggage which were 9kg and 30 kg. Knowing we are allowed to check in together, we have kept within the baggage allowed.
    No hand carry eithers.
    We placed the first luggage, and it has passed thru the conveyor. The 2nd luggage was placed on the weighing scale and your check in staff mentioned each luggage is kept at 23kg max
    No where in our printed ticket that is sent by Qatar Airways via email mentions that.

    When we informed the staff we are not aware of this term, she said this is a Air Maroc policy. If we are not able to comply, we can go and book Qatar Airways.
    Trust me if given a choice, we don’t even want to fly Air Maroc. But the fact your front line staff able to say that to a paying customer is a bad start but it gets worst.

    We then mentioned okay in that case, we will stuff 7kg of stuff into the the smaller luggage which only weight 9kg. That is when she said oh she has pushed that.
    Yes I agree we should have placed the bigger luggage first but I definitely think customer service training is not existant in Morroco cos she said “that is not my problem”.
    She was very reluctant to give her name but in the end she mentioned “Dunya” God knows if that is the truth. We checked in at row 53 on at 10:30 local time.

    She then mentioned she is able to retrieve the bag but may be 1 hr wait. We had time cos it was only 10:30 and last check in was 13:30 but before we proceed, we double checked.
    Like if the baggage will come back here etc. At first, with her stuck up behavior she said yes around 1 hr but when my partner asked again, she said oh she will cancel the check in, retrieve the baggage and we will not fly today.
    I was that close to ask if she had any common sense or logic. I controlled myself and guess what she blabbed. “If you wish to fly today with same baggage, you can directly book another Qatar Airway flight”

    I plead you this staff to be trained.

    2. Second encounter is during boarding. The que was long to board. I was patiently waiting for my turn like everyone else.
    That’s when a ground staff spotted my belly and asked if I was pregnant. I was indeed 5 months pregnant so she requested me to go the front.
    At first I thought oh how nice and observant. Of course my judgements were betrayed.
    The reason I was asked to go to the front was not because they thought priority should be given to a pregnant lady.
    All she wanted was to cast me for documentation which is fair. But the issue is I went to the front and the lady scanning was still focus on scanning other passenger’s boarding pass.
    The entire line/flight! If I waited in the line like how I initially did, my turn would been faster.

    How inconsiderate.

    3. In the flight, the economy staff crew were all males. All of them looks so uninviting. No smiles at all at any point of time from boarding the flight, to serving meals.
    When asked for plan water, he gave 20% of a small cup. Honestly, I think infants need more than that what more an adult.
    Also in the middle of the journey, we rang the bell repeatedly but not a single time the air steward came to us for assistance

    Air Maroc was a utter disappointment. My 12 days stay in Morroco was good but the last mile left a bad impression.
    I want Qatar Airways to be aware of their subcontractor’s standards and provide explanations to this.

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